Shipping, Delivery, & Local Pickup Policy

At EWEL, we strive to provide our valued customers with a seamless and efficient shopping experience. This includes ensuring that our shipping policy is transparent and caters to the diverse needs of our customers. Please read the following shipping policy carefully to understand the costs and conditions associated with shipping your orders.

1. Shipping Costs:

For Tier 1 Guest and Tier 2 Web customers, the shipping cost is $19.99 for orders under $500. However, we are pleased to offer free shipping for orders totaling $500 or more.

For Tier 3 EWEL COD & Credit Account Holders, the shipping cost is $19.99 for orders under $250. We are delighted to provide free shipping for orders totaling $250 or more.

Oversized products, overweight products, or products that require special handling do not qualify for standard shipping and extra freight charges will apply. You will be advised of all additional freight charges at the time of order. EWEL reserves the right to add additional freight to products and locations as required.

2. Shipping Methods:

We utilize reliable and reputable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier and shipping method will be determined based on factors such as the destination, size, and weight of the package.

3. Order Processing Time:

Once your order is placed and payment is confirmed, our dedicated team will process and prepare your order for shipment. Please allow 1-2 business days for order processing. Depending on the order size, processing times may be slightly longer, but we will make every effort to expedite your order.

4. Estimated Delivery Time:

The estimated delivery time will depend on your location and the shipping method chosen. Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or carrier delays. However, we will do our best to ensure your order reaches you within the estimated timeframe.

5. Shipping Locations:

At this time, EWEL only offers shipping within Alberta. We apologize for any inconvenience caused and hope to expand our shipping capabilities to international destinations in the future.

6. Order Tracking:

To track the progress of your shipment, please refer to the tracking number provided in the shipping confirmation email. You can enter this tracking number on the carrier's website to receive real-time updates on the status of your delivery.

7. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. EWEL will not be responsible for any delays or additional charges incurred due to incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible at [email protected]

8. Order Modifications and Cancellations:

If you need to modify or cancel your order, please contact our customer support team at [email protected] within 24 hours of placing your order. We will make every effort to accommodate your request, but please note that once an order has been processed and shipped, modifications or cancellations may not be possible.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with EWEL is exceptional.

Local Branch Pickup

EWEL is happy to offer local branch pickup for no extra charge! You may place your order by phone 780.451.2311 ext. 601 or online and pickup at the EWEL branch closest to you.

For your protection and to prevent fraudulent orders, pickup orders will only be released to the Buyer upon presentation of the original payment card used to process the purchase and valid photo identification.

If this is not possible, or you wish to make other arrangements, please contact our Customer Support Team at [email protected] to coordinate.